Online safety for schools, pupils and familiesChildren: get help nowContact usSign in
School / Education
Get help
Pick what has gone wrong, and you will get the steps for the first hour.
Start here
It's your own account, money or deviceA scam, a hacked account, or money sent. The Digital Emergency Service walks you through it.Open the Digital Emergency Service It's the school's systems or dataA school email account taken over, personal data sent to the wrong place, or ransomware.See the steps below
This guidance supports your incident response. It does not replace your school's statutory safeguarding obligations under KCSiE.
If the school's systems or data are affected
In the first hour, whoever discovers it
Don't delete anything, preserve evidence
Tell your Designated Safeguarding Lead and IT lead, do not handle it alone
Start a log, time, date, what you saw, what you did